11 May Customer Resilience to COVID-19
Through the crisis we have supported our clients with daily updates to elanev Resilience. To help our clients respond to the crisis we have applied furlough rates and Bank of England projections of unemployment to elanev Resilience at a customer account level. The attached images provide a regional view of the financial impact on customer resilience and vulnerabilty at the start of Q2 2020 and projected forward. A significantly higher granularity can be accessed by our clients.
elanev Resilience consists of an exhaustive set of dynamic UK indicators including financial, socio-economic and geodemographic data. To this we apply consented outcome data and use the latest AI. This provides our clients with an ability to assess customer resilience, and vulnerability, in real-time at a customer account level.
Our award-winning approach is the UK’s only comprehensive and compliant way of independently screening for customer financial soundness.