Author: [email protected]

We are really excited to be partnering with The Asset Management Exchange [vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" ][vc_column width="1/2"][vc_column_text]The Asset Management Exchange is a multi-asset institutional platform delivering cost and operational efficiencies. A great fit for elanev given that we price on the...

elanev with be speaking with the DMA's Contact Centre Council next week.[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column width="3/4"][vc_empty_space][vc_single_image image="3223" img_size="full" qode_css_animation=""][vc_column_text] Steve will be talking on new innovations for compliantly increasing outbound contacts at the Data & Marketing Association (DMA -UK) Contact Centre...

We will be sharing insights at next week's FLA inaurgual RegTech Conference.[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column width="3/4"][vc_empty_space][vc_single_image image="3204" img_size="full" qode_css_animation=""][vc_column_text] The elanev team are honoured to have had the opportunity to talk at next Tuesday’s Finance & Leasing Association tech conference on tech...

We share our insights to provide context to the ICOs recent CRA investigation.[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column width="3/4"][vc_empty_space][vc_single_image image="3171" img_size="full" qode_css_animation=""][vc_column_text]1. Anti-competitive Yesterday, 27 Oct 2020, the UK’s Information Commissioners Office (‘ICO’) pulled the plug on the practice of the 3 credit reference...

The industry needs to think again about how it safeguards the most vulnerable.[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column width="3/4"][vc_empty_space][vc_single_image image="3155" img_size="full" qode_css_animation=""][vc_column_text]“The fair treatment of customers should be at the heart of your business and you should be able to demonstrate this….Treating customers...

Local authorities need to assess financial resilience to ensure the most vulnerable are not made homeless as furlough ends.[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column width="1/4"][vc_empty_space][vc_single_image image="3131" img_size="full" qode_css_animation=""][/vc_column][vc_column width="3/4"][vc_column_text]According to the Homeless Charity Shelter, an estimated 227,000 adults have fallen into rental...

Financial vulnerability data will play a crucial role in prioritising vulnerable customers post COVID-19.[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column width="1/4"][vc_empty_space][vc_single_image image="3131" img_size="full" qode_css_animation=""][/vc_column][vc_column width="3/4"][vc_empty_space][vc_accordion active_tab="2" collapsible="yes" style="accordion"][vc_accordion_tab title="Background"][vc_column_text]The FCA defines vulnerable customers as displaying one or more of the following drivers, all dynamic...

Covid-19 is having an unprecedented and detrimental impact on customers’ credit data.[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column width="1/4"][vc_empty_space][vc_single_image image="3113" img_size="" qode_css_animation=""][/vc_column][vc_column width="3/4"][vc_column_text]This is mainly because: 1. Customers’ economic situation is rapidly evolving 2. An inability to account for coronavirus payment holidays in the customer credit...

COVID-19 is shining a light on a chronic under investment in IT systems which is now failing customers despite regulators' focus on operational resilience. [vc_empty_space][vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column width="1/4"][vc_single_image image="3093" img_size="" qode_css_animation=""][/vc_column][vc_column width="3/4"][vc_column_text]Multiple independent sources have conferred to elanev that UK lenders...

Forced to act rapidly to save the economy the Government's response to the COVID-19 crisis has unintended consequences. [vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_column_text]The government has been fast to react to the negative economic impact of the measures they have taken in response to...