Customer Resilience

  • Reduce IFRS9 provision through a better alignment of forbearance
  • Reduce unexpected losses, realise more accurate risk grading
  • Reduce cost and risk, rapidly and independently screen for customer resilience

elanev Resilience is unique. Built from an exhaustive set of dynamic UK financial indicators overlaid with validated up to date financial assessments, including vulnerability, making it more relevant and current than the alternatives. Our award-winning approach is the UK’s only comprehensive and compliant way of independently screening for customer financial soundness.

supporting organisations through COVID-19

We are supporting clients with daily updates of customer resilience and impact assessments of the crisis.

Leading clients

“elanev Resilience is the best-in-class. It is the only practical approach to independently verifying customer resilience, and vulnerability. It benefits from a well-designed data layer and impressive update frequency”

Eleanor, Head of Governance, Metro Bank.

providing leading insights

We not only provide clients with elanev Resilience but also share our insights. We recently prepared a white paper for the Head of Concept and Innovation at TransUnion UK on the identification of financial resilience.

Easy to implement

No IT change required – we deploy using our secure software as a service (SaaS) approach.
No GDPR implication – no need for you to share personal identifiable customer information.
Save on OPEX  – elanev Resilience will increase your operational efficiency so you can reduce costs, provisions and losses and increase profit.

Pilot it now

Experience the significant business benefits of elanev Resilience for yourself. Contact us to arrange for a no obligation month pilot. You could be live within a week.

Frequently asked questions


What is elanev Resilience? elanev Resilience is an account level measure of customer financial soundness.

How is elanev Resilience derived? elanev Resilience consists of a foundation data layer, an observed data layer and an analytics layer. An exhaustive set of dynamic UK indicators including financial, socio-economic and geodemographic data forms our foundation layer. Over this we apply consented outcome data which includes validated up to date financial assessments, including vulnerability.  Using the latest AI, the observed data is applied to the foundation layer to provide the elanev Resilience measure. elanev Resilience is updated daily.

What about GDPR? We are not party to any personal identifiable customer information in the observed data helping to keep us, and you, GDPR compliant. There is no additional GDPR implication to you from using elanev Resilience.

Are the vulnerability assessments made on a sound basis? Yes, the vulnerability assessments within the consented outcome data are performed using standard drills such as IDEA, CARERS and most notably TEXAS. These drills are referenced in the FCA Consumer Vulnerability Paper No. 8.

The FCA has identified four key characteristics that they believe signal potential consumer vulnerability. Does elanev Resilience cover them? Short answer: We capture all the financial characteristics; we are the only approach to assessing customer resilience that does.

….and the long answer? As you know the characteristics are:
1. Limited financial resilience;

2. Low financial capability;
3. Suffering a recent life event;
4. Suffering health-related problems;

Characteristics 1 and 2 are present within the foundation data and the observed data. Characteristic 3, is present in both data layers when financial, socio-economic or geodemographic, e.g. redundancy. When non socio-economic, characteristic 3 is present in the observed layer. As elanev Resilience is a measure of financial soundness, we deliberately do not capture or store characteristic 4. That said, the effects of COVID-19 and other geodemographic health issues will also be present within the foundation layer.

What data do need us to provide?  An inventory file; a simple daily extract from your system of records, for example, at the beginning of the day. No personal identifiable customer information is required within the file. We append our elanev Resilience score to your inventory file and return it prior to the start of your day’s operation.

How is this data transferred? Both files are simple text (CSV) files transferred using secure file transfer protocol (ftp).

Did you pay for your awards? Our success is dependent on our integratory so, no. We do not participate in pay for entry industry awards or where there is an implicit assumption that we will provide sponsorship.