Service Providers

Using our award winning UK wide data and latest AI, elanev products will increase the operational efficiency of your key processes.

  • Increase profit – increase performance, reduce costs and risks
  • Easy to approve – no GDPR implication as we don’t need personal identifiable customer data and no IT change required
  • No benefit, no fee – priced on a percentage of the benefit provided to you
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Our products

Click on the product title for more information on the product, our delivery model and case studies.

CUSTOMER CONTACT
• Increase outbound contact performance by at least 15%
• Reduce costs and risks of wrong contacts

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Increases customer contact rates and reduces third party and answer machine contacts. Multichannel and can even drive inbound volumes. Proven to give every 100 agents the productivity of at least 115.  elanev Contact is unique, working on accounts not previously contacted and without the need for you to share historic data.

CUSTOMER VULNERABILITY
• Increase performance, screen for vulnerable customers
• Reduce conduct risk, verify customer resilience

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elanev Vulnerability is built from an exhaustive set of dynamic UK financial indicators overlaid with validated up to date financial assessments, including vulnerability, making it more relevant and current than the alternatives.

CUSTOMER BEHAVIOUR
• Increasing performance with our bespoke scores
• Apply a range of financial behaviours / outcomes

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Tailor customer engagement for improved performance. Prioritise accounts for financial outcomes using elanev Propensity. Example scores include the propensity for a customer to take a new product, pay an account or return a call. Proven to be highly predictive, reducing costs for our clients.

PREDICTIVE MI
• Increase performance, proactively manage to period end
• Gain better outcomes with our predictive approach to MI

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elanev PredictiveMI shows what could happen given your current performance. Identify the areas you need to focus on and the predicted differentiators needed to prioritise your resource and strategies in real-time to meet the target end of the month / period position.

DAILY DECISIONING
• Optimse account managment, increase efficiency gains
• Align account characteristics for desired outcomes

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elanev Decision incorporates our Contact, Resilience and Propensity products so you can better manage your workflows for an optimal outcome.