machine learning Tag

20 Apr

Posted at 09:05h in Update

The elanev dialler optimisation solution has now been live with two clients for six months, and the results have been published. With one client the solution has delivered a 30% increase to their call centre capacity, with the other the gain is almost 40%. The dialler optimisation...

04 Apr

Posted at 10:09h in Update

elanev is pleased to announce that the US, Italian and Spanish version of the Dialler Optimisation Solution is ready for deployment in each jurisdiction. elanev-data has not been replicated with versions covering the US, Italy and Spain. The UK elanev dialler optimisation solution has now been...