SaaS data and analytics for improved outcomes and better regulatory compliance. Reduce customer and firm harms. Free up staff and OPEX.
Screen for, and assess, customer vulnerability. Engage with the right customers sooner. Quantify risks and price portfolios.
We provide customer propensities, risk models and portfolio pricing tools. Our highly predictive propensities apply to all UK customers and are updated daily. We use highly granular socioeconomic data, machine learning and over 6 years of outcomes, c.2million a month, to do this. We do not use personal identifiable data.
To meet your challenges
Regulatory change
With our scores clients are identifying financially vulnerable customers and meeting their consumer duties. Our risk tools are used by our clients to compliantly assess their firm’s capital adequacy.
WAR ON TALENT
With our scores clients are helping as many customers as they can with their current resourcing. Our modelling and pricing tools are reducing analyst time and recruitment needs. Making better use of current staff is no longer optional as businesses struggle to fill open positions.
Customer retention
It is cheaper to retain customers rather than replace them. Our clients service customers more effectively with our products. They are retaining more customers and enjoying a cost saving.
Margin reduction
Our products reduce OPEX costs and increase profitability. Your cost base is increasing. The cost-of-living crisis limits price increases in response. Instead clients use our products to become more efficient. They continue to maintain a high quality service and meet their customer duties.
And improve customer outcomes
Cost of living crisis
elanev scoring is helping a water company identify their financially vulnerable customers. This has improved the assignment of social tariffs. Using our data, they can support the right customers at the right time.
impact of covid-19
elanev is helping firms engage with their customers sooner. On a daily basis we identify customers with the highest chance of contact. We also identifying the best time to, and channel for, contact. This means that our clients are increasing contact rates by c.15%. Post COVID-19 they have been able to service customers sooner with improved customer outcomes.
Emergency housing crisis
We support councils to identify those most in need of, and soon to need, emergency accommodation. This is improving the lives of families and others whilst reducing the need for emergency hotel provision.
Branch bank closures
elanev staff led a review of risks at a UK lender’s branch closure programme. elanev shared maps of financial resilience by postcode. elanev made the case to limit branch closures in areas with high levels of financial vulnerability. Staff were present at meetings with the Lending Standards Board and reviewed the lender’s response to the FCA’s proposals for the new Consumer Duty.