Customer Contact

Apply to email, SMS, voice blasts and outbound. When used with our ‘recommended channel’ scores will help you manage inbound volumes as well. In live UK deployments daily right party contact rates are 15% greater with elanev Contact than with those provided by a well-known predictive dialler deployed with a dedicated dialler manager. elanev Contact includes the propensity of contacting the account holder and the 3 best times each day for contact.