Customer Contact

  • Reduce IFRS9 provisions by contacting late payers sooner
  • Increase performance by at least 15%, reduce overheads and increase profit
  • elanev Contact is unique; no contact history required

Contacting a customer is the first step to resolution. elanev Contact’s best time for contact and propensity for contact scores will increase right customer contact rates and reduce wrong contacts. Use together with elanev Propensity- to-pay to prioritise cures. Works with any dialler.

enjoy this short introduction

Leading clients

The elanev Contact supports our technology and data driven approach. We are able to contact customers sooner and deliver an outcome to our clients earlier in the process

John, Director of Strategy and Transformation, Arvato Financial Solutions Limited. Arvato partnered with elanev to integrate elanev Contact scores into their collection strategies.

client deployment results

Easy to implement

No IT change required – we deploy using our secure software as a service (SaaS) approach.
No GDPR implication – no need for you to share personal identifiable customer information.
No extra cost – elanev Contact will increase your operational efficiency so you can reduce costs and increase profit; no benefit, no fee.

Pilot it now

Experience the significant business benefits of elanev Contact for yourself. Contact us to arrange for a no obligation month pilot. Our unique approach means that your right party contact rates will increase. You could be live within a week.

Frequently asked questions


What is elanev Contact? The three best times (hours) for account level customer contact separated by your block time and accompanying propensity for contact, provided daily.

What data do you use?  An inventory file; a simple daily extract from your system of records at the beginning of the day and a subsequent results file at the end of the day. No personal identifiable customer information is required within either file. We append our elanev Contact data to your inventory file and return it prior to the start of your day’s contact operation.

How is it provided? All three files are simple text (CSV) files transferred using secure file transfer protocol (ftp).

How do you use the results file? Your results file contains the account level outcomes from that day’s contact operation. We use these outcomes to re-calibrate our AI to ensure best alignment to your portfolio.

Is it multi-channel? elanev Contact works on outbound dialling. When used in conjunction with our ‘recommended channel’ scores it can be applied to email, SMS and to influence inbound dialling volumes.

Do we need to change our existing campaign / strategies? No, elanev Contact is designed to support your existing strategies. Segment your accounts in accordance with your strategy but use the elanev Contact data to prioritise the optimal accounts for contact.

Our contact operation/dialler isn’t flexible, how do we align to your recommended times?  We can provide you with a sorted file or a set of files segmented by time, so your dialler will attempt numbers at the optimal times.

We want to prioritise resolution / cures not just contact! elanev can also return propensity to pay / cure scores enabling campaigns to be optimised as per your strategic requirements. See elanev Propensity for more details of this product.