24 Jan Dialling Optimisation Results are in!
Posted at 10:05h in Uncategorized
The elanev Dialer Optimization Solution is now live with some amazing results!
- Circa 25% improvement to the RPC rate
- Users are able to exhaust their dialler queues quicker
- Third party users are able to meet their client SLAs easier as they penetrate their dialler queues more efficiently
- Reduction in the volumes of lettering and messages sent, saving costs.
- Circa 35% more agent speak time is spent speaking with actual Customers
- Agents spend more of their time speaking with Customers, effectively increasing the call centre capacity by 35%
- Customers are contacted sooner in the collections placement
- Agents are achieving their targets and are more satisfied
It’s easy to implement, and you could be live within a week – Contact us.